| "Customers aren't looking for best friends; they just want a positive connection, and they want their needs to matter. They resent being treated as if they were just wallets with humans attached." | "While many things may appear black and white, growing a business or leading a team often requires a willingness to think in shades of gray. In fact, progressive business leaders ask themselves and encourage others to ask not "yes or no," but "how." They set stretch goals that encourage themselves and their colleagues to achieve more than they thought possible." |
|
| "While some business executives don't appreciate the true impact of creating a positive culture, Starbucks success alone should be proof that where there is detailed attention to recognition, training, and play there is profit." | ||
FFor more information on how to book Joe Michelli or ask about fees, please contact FIVE STAR Speakers & Trainers at 913.648.6480 or speakerquotes@fivestarspeakers.com/a>.
