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John R. DiJulius III is president of John
Robert’s Spa, named one of the top 20 salons in
America. John has built an award-winning
business around a customer service approach that
has earned comparisons to Disney, Nordstrom, and
other legendary customer experience pioneers.
In just nine years (1993-2002), John has grown
John Robert’s Hair Studio & Spa from one
employee and zero sales to 3 salons & spas, 130
employees, and over $4 million in annual sales.
John Robert’s averages 750-1,000 new clients per
month and retains 70% of its new clients (the
industry average is 35%). John Robert’s has been
recognized as one of the 100 fastest-growing
companies in Cleveland five years in a row
(1998-2002) and won the Ernst & Young
Entrepreneur of the Year Award in 1999.
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TOPICS: Business, Business Growth, Business
Trends, Customer Service, Motivation
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These results have been achieved through the
principles of Secret Service, which John
adapted from the best practices in all
industries. John and his wife, Stacy, have three
salon & spa locations, in Mayfield, Solon, and
Chagrin Falls, Ohio (8,000, 2,200, and 1,200
square feet respectively). In addition to John
Robert’s Hair Studio & Spa, John is also the
president of Minding Your Business, a business
consulting firm that takes him across the USA as
a speaker and consultant on customer service and
marketing.
Called the Nordstrom’s of the salon industry,
John Robert’s has been featured in many national
publications. It is spotlighted in a forthcoming
book (Every Business is Show Business) by
Bill Capodagli and Lynn Jackson that looks at
twelve of America’s best customer-service
companies in various industries.
John has a B.B.A. (Bachelor of Business
Administration) in Marketing from Cleveland
State University. Through continuous informal
and formal study, including the Walt Disney
World Business Institute, he has studied the
most successful businesses and has applied and
implemented their systems into his business.
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